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Resampling Stats for Excel - troubleshooting

1. Resampling is not appearing in my Tools menu.

A. You may need to open the Resampling Stats program. Go to File > Open, and open the .xla file that was created when you installed Resampling Stats (it is probably located in c:\Program Files\Resampling Stats). Also, make sure that the Tools menu is fully expanded.

2. I am getting the error "Compile Error Hidden Module 1" in Resampling Stats for Excel.

A. Make sure that:

1. You are using the proper version of Resampling Stats: the version for Excel 2003 or the version for Excel 2007.
2. Analysis Toolpak and Analysis Toolpak VBA are both installed in Excel* (Tools > Add-ins)
3. Make sure that Excel security is set to medium or low.
4. You should be using Windows "American English" settings.

*In Excel 2003, select Tools > Add-ins. In Excel 2007, click on the "Office Button" in the upper left hand corner, followed by:

1. Excel Options in the lower right corner of the Office Button menu
2. Add-ins (in the left hand pane)
3. At the bottom of the Add-ins menu, click "Go", making certain that "Excel Add-ins" is visible in the "Manage" menu
4. From there, use the add-in manager to select the Analysis Toolpak abd Analysis Toolpak VBA add-ins.

B. Resampling Stats uses the VBA capabilities that come with Excel. Prior to Excel 2007, these capabilities were automatically installed (though Analysis Toolpak and Analysis Toolpak VBA may need to be activated from the add-ins menu). In Excel 2007, the VBA components are not automatically installed -- they must be manually selected during installation of Excel. If they are missing, you will need to reinstall Excel.

3. How do I put in my license?

A. With Resampling Stats running, go to Tools>Resampling>RSXL License. Make sure that the Tools menu is fully expanded.

4. I have closed (or uninstalled) Resampling Stats for Excel but I get an error referencing RS when I do a "save as" operation.

A. This is likely due to an Excel crash or abnormal shutdown when the add-in is running. The solution is to reset the toolbars:

1) Open Excel
2) Select "View|Toolbars"
3) Select "Customize"
4) Select the "Worksheet Menu Bar" item
5) Click the "Reset" button and "OK"
6) Select the "Standard" toolbar
7) Click the "Reset" button and "OK"

5. I just received my license, but when I enter it, I get a "license not valid" error.

A. Please check

1) You should be using Windows "American English" settings.
2) You should cut and paste the license code and nothing more, exactly as it appears. Sometimes you can inadvertently capture an invisible "line break" character that will cause the code to fail.
3) Make sure you enter the name too, exactly as it is provided to you. It is case sensitive.

6. I was expecting to get an email with the information I need to download Resampling Stats for Excel, but I have not received it.

A. Please check your spam filter for a message from rsxl@aweber.com

7. I'm a student, I purchased Resampling Stats from a link my professor gave me, but forgot to immediately go and download Resampling Stats. Now I can't get back there.

A. You can still download Resampling Stats for Excel from the "download" link under "software" in the left navigation bar. Since you already purchased the software, you will receive a license key as soon as we process the order, which you can use with this download.

8. I am getting requests for a password when I close the add-in (and sometimes when I run it).

A. Are you running Google Desktop? There may be a conflict - see http://www.add-ins.com/password_problem.htm .